I have been taking my vehicles to Ken's for about 5 years. I believe the founding owner sold the business a few years ago, but I have not see any difference in their operations. They have had opportunity to rip me off and I have been pleased that they choose not to. My car gets fixed for a reasonable price. On the one occasion when I had a reoccurring problem, they were attempting the lowest cost repair first before escalating to a more expensive solution. Toad is real character - and a great mechanic. Highly Recommended!